Cancellations should always be made at least 24 hours before the appointment otherwise a late fee of at least 50% of the appointment will be due – this is £150
Appointments can be amended or cancelled by calling using the button above.
We will send out confirmation emails and reminder texts for your convenience, but the responsibility for appointment attendance remains with the patient.
If you do not adhere to our terms, you cannot receive a refund.

Dr Saal (as part of SMS Healthcare Limited) operates a pre-payment policy for individuals requiring reports.
There is a secure link to Stripe on the payments page, within 24 hours of booking an appointment slot.
Solicitors who instruct us to provide privately funded reports will need to settle the invoice prior to sending out the report – BACS or payment link will be on the invoice.
LAA cases are paid once the funding has arrived with the solicitors.
Once you book an appointment with Jackie Bryant, our PA, you can confirm by payment.
If we do not receive payment your appointment will be offered to another patient. We take all debit and credit cards, including American Express.
Unfortunately, we must take action against unpaid invoices from SMS Healthcare Limited. These debts will be passed to our debt collection agency. It is then a discussion between both parties. These companies have their own charges, including admin costs and interest on the balance.
It is the client’s responsibility to inform any third party of the payment terms and conditions for your assessment. We are not responsible for organising payments from third party members.
Your invoices and patient correspondence are by encrypted email.
It is the duty of the solicitor (and the medical practitioner) to explain that the opinion is impartial. Even though the client may be funding the report, the Expert’s duty is to the Court – and the report cannot be biased.

We cannot offer treatment as our duty is to the Court.
We must remain independent – there would be a conflict or interest, and impartiality would be lost.
We advise all clients that it is in their best interests to allow us to liaise with their family doctor.
We write a custom letter to the GP, and do not mention the reason for the medicolegal report.
We will advise the GP that a client might need followup care, but we cannot advise on specific treatments, but do point them to NICE Guidelines.
This is not only good medical practice, but demonstrates to the Court/Hearing/Tribunal that the client is actively trying to manage their difficulties – ie takes responsibility for their own wellbeing and wishes to manage themselves.
We may be asked to liaise with Probation, other Experts, both defence and prosecution to discuss our findings.

We are registered with the Information Commissioner’s Office .
The GMC, CQC and HCPC have clear guidelines how Dr Saal must manage your information, in a secure and safe way. He must abide by these rules
All patient data is stored securely.
Please note that medico-legal reports “belong” to the law firm that instructs us – in other words, they do not belong to the client.
I cannot pass the report to the GP
It is called privileged information– for example an Insurance company may have commissioned a report, and you, the patient, wishes to see its content – after all, it is your clinical information. Requests for a copy of the report must be sent to the Law Firm in question

When an Expert is instructed, he is asked to answer specific questions about the case by the lawyer.
The report therefore cannot effectively be used in unrelated proceedings because the report does not address this new case.
I would be professionally embarrassed to give oral evidence on my findings from an unrelated matter
The Addendum Reports must be read in conjunction with the original report